Samsung Data Recovery
When a Samsung phone stops working, the photos and files inside are usually still safe. The memory that stores them rarely fails on its own. What fails is the logic board that powers the phone and lets it start. We work on that board at the component level to get your data back. Every case begins with a free diagnostic, and it is no recovery, no fee.
Free diagnostics · No recovery, no fee · Nationwide mail in
Symptoms you might be seeing
If any of this sounds familiar, power the device down and leave it off.
The phone will not turn on, even on a charger you know works
It powers on but hangs on the Samsung logo or keeps rebooting
The screen is black although the phone seems to be running
It got wet and will not start, or started failing a day or two later
It runs hot at the charge port or drains the moment you plug it in
It stopped working after a drop and has not come back on
What NOT to do right now
Stop powering it on or charging it again and again. Every attempt can turn a recoverable phone into a harder case, especially after liquid.
Skip the rice. It does not reach corrosion that is already on the board, and it leaves grit in the ports.
Do not keep connecting it to a computer or charger to see if it wakes up. That is a common way a recoverable phone dies for good.
Do not factory reset it, or let a shop wipe it, if it briefly boots. A reset can erase the data you are trying to keep.
Do not let anyone flash new firmware to force it on. Flashing can overwrite the storage that holds your data.
Why it happens
What is actually going on inside the device.
A Samsung phone keeps your data on a flash memory chip, either the eMMC or the newer UFS type, mounted on the logic board. That memory is reliable and does not usually erase itself. The trouble almost always sits in the board around it, a shorted power rail from a drop or a spill, a failed power management chip, a bad charging circuit, or a cracked solder joint.
Any of these can stop the phone from powering up or getting past the logo while the data stays put on the memory. On newer Samsung phones the storage is also encrypted, so moving the memory chip to another phone will not read it on its own. The cleaner path is to repair the board so the phone runs again and the data can be read the normal way.
How ChipWorx recovers it
Lab work, done in house, on the failing hardware itself.
We begin with a free diagnostic to pin down what failed. Most Samsung phones come back through board level repair, where we work under a microscope to fix the fault that is stopping the phone from booting, whether that is a power line, the power management chip, or the charging circuit. Once the board is stable, we start the phone long enough to image the data off it.
For older or unencrypted phones where the board is beyond repair, we can go to the chip level, read the memory directly, and rebuild the files from it. Either way we work from the recovered copy rather than your original phone, and we send you a clear report of what we found. It is no recovery, no fee, so the diagnostic is free and you only pay if we return your data.
Frequently asked questions
Straight answers about cost, turnaround, and mail in.
My Samsung will not turn on. Is my data lost?
Usually not. A dead phone almost always has a board fault, not a memory fault, so your photos and files are still on the chip. Once we fix what failed, we can reach them. The free diagnostic confirms it.
Can you recover data from a water damaged Samsung?
Often, yes. Water rarely destroys the memory. The damage is corrosion on the board. We clean and repair it, then image the data. Send it in sooner rather than later, since corrosion keeps working.
Do you need my PIN or pattern?
It helps. Newer Samsung phones are encrypted, so once we get the phone running it still needs your PIN, pattern, or password to unlock, the same as it does for you. If you have it, share it so we can confirm the recovery. We keep it confidential.
The phone is stuck in a boot loop. Can you still get the data?
Yes, in most cases. A boot loop usually points to a board or firmware fault rather than lost data. We find the cause, stabilize the phone, and pull the data before anything else.
How do I send it in, and what does the check cost?
The diagnostic is free. Start a request and we email you a prepaid shipping label. When it arrives we diagnose it and tell you what failed, whether we can recover it, and what it costs, before we start. No recovery, no fee.
Your data is worth a look. Let’s recover it.
Free diagnostics, no recovery no fee. Mail it in from anywhere in the US.
Recovery outcomes vary with the type and severity of the damage, and we cannot guarantee successful recovery in every case. Work on an already failing device carries some risk of further damage. You always get an honest assessment and a quote before any work begins.
Other recoveries we handle: